Shipping policy

Shipping Policy 

At Moovio (operated by Moovio Fashion Hub PVT LTD), we are committed to delivering your orders promptly and efficiently. Please review our shipping policy for details on how your orders are processed and shipped.

1. Order Processing & Verification

  • Processing Time: All orders are processed within 24 hours after confirmation.

  • Order Confirmation Call: To ensure accuracy and prevent fraudulent orders, customers are required to pick up a confirmation call to verify their order. If the call is not answered, the order will remain in "Processing" status until voice confirmation is completed.

  • Partial COD Payment: For orders identified by our system as having a High or Mid RTO (Return to Origin) Risk, a non-refundable partial payment of ₹99 is mandatory to confirm the order. This amount will be deducted from your total bill at the time of delivery.

2. Shipping Methods & Delivery Times

We offer Free Shipping across India on all orders.

Payment Method Estimated Delivery Time
Prepaid Orders 3–4 Business Days
Cash on Delivery (COD) 5–7 Business Days

Note: Delivery times are calculated from the date of shipment.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package directly through our website’s "Track Order" page or via the carrier’s website.

4. Shipping Destinations

We provide pan-India delivery, covering all major cities, towns, and regions. If your PIN code is in a remote area, delivery may take an additional 1–2 days.

5. Shipping Delays & Issues

  • Delays: While we strive to meet our timelines, delays may occasionally occur due to unforeseen circumstances like extreme weather, public holidays, or carrier-related issues. We will keep you informed of any significant delays.

  • Missing or Lost Packages: If your package is not delivered within the expected timeframe, please contact us immediately. We will coordinate with the carrier to locate your package or arrange a replacement.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, we will contact you for re-shipment. Additional shipping fees may apply for the second delivery attempt.

6. Contact Information

If you have any questions regarding your shipment, please reach out to our team:

Moovio Customer Support

  • Trade Name: Moovio Fashion Hub PVT LTD

  • Email: care@mooviofashion.com

  • Phone/WhatsApp: +91 81148 62369

  • Address: Ganga Nagar, Unit-6, Bhubaneswar, Odisha, India, PIN: 751001