Refund policy

Last updated JAN. 19, 2026

Refund & Return Policy

At Moovio (operated by Moovio Fashion Hub PVT LTD), we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help. Please read our policy below for details on how to return or exchange your items.

1. Eligibility for Returns & Exchanges

To maintain high standards of quality and hygiene, all requests must meet the following criteria:

  • Return Window: You have 4 days from the date of delivery to initiate a return request.

  • Exchange Window: You have 7 days from the date of delivery to initiate an exchange request.

  • Condition of Items: Items must be unused, unwashed, and in the same condition as received. All original tags and packaging must be intact.

  • Mandatory Requirement: You must upload a clear image of the product showing its condition to initiate any return or exchange.

  • Non-Returnable Items: Certain items, such as innerwear, swimwear, or any other items specified as non-returnable on the product page, cannot be returned for hygiene reasons.

2. How to Initiate a Request

You can start your request through either of the following methods:

  • Self-Service (Recommended): Log in to your account on our website. Go to the "My Account" section, select your order, and choose the Return or Exchange option. Follow the prompts to upload your mandatory product images.

  • Customer Support: Contact our team at care@mooviofashion.com or call/WhatsApp +91 81148 62369. Please provide your order number, reason for return, and the required product images.

3. Return Shipping & Pickup

  • Free Return Shipping: We offer free return shipping on all eligible items within India.

  • Pickup & Shipping: Once your request is approved based on the provided images, we will provide a return shipping label and instructions. We will arrange a pickup from your delivery location.

  • Packing: Please ensure the item is securely packed in its original packaging with all tags intact, and the return label is clearly attached.

4. Refund Process

  • Approval: Once we receive and inspect your returned item at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Refund Timeline: Approved refunds will be processed within 7–10 business days.

  • Prepaid Orders: Refunds will be credited back to the original method of payment.

  • COD Orders: Refunds for Cash on Delivery orders will be issued as Store Credit or via Bank Transfer, as per your preference.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or items not in their original condition).

5. Exchanges

  • Exchange Policy: We only replace items if they are defective, damaged, or the wrong size.

  • Process: Follow the same steps as a return (via "My Account" or Support) within 7 days of delivery. Once the original item is received and inspected, we will dispatch your replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at care@mooviofashion.com or +91 81148 62369 with photos of the damage. We will arrange a priority return or exchange at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within 10 business days:

  1. Check Your Account: Re-check your bank account or contact your credit card company; it may take time for the bank to post the credit.

  2. Contact Us: If you have done this and still have not received your refund, please contact us at care@mooviofashion.com.

8. Contact Us

For any questions regarding this policy, please reach out to our support team:

Moovio Customer Support

  • Trade Name: Moovio Fashion Hub PVT LTD

  • GST No: 21AAQCM9990E1Z1

  • Email: care@mooviofashion.com

  • Phone/WhatsApp: +91 81148 62369

  • Address: Ganga Nagar, Unit-6, Bhubaneswar, Odisha, India, PIN: 751001